COVID-19 Policy

Enabled Living serves vulnerable clients (children, older adults, and individuals with health conditions); therefore, we consistently take health and hygiene measures to prevent the transmission of germs and viruses. Due to the COVID-19 pandemic, we have taken additional measures, in accordance with CDC and Department of Public Health recommendations, to further help prevent transmission.

 

We are practicing social distancing whenever possible; however, we also understand that we offer need based products and services and will do our best to serve our clients throughout these uncertain times.

 

We will attempt to provide as much assistance as possible over the phone, including Virtual Consultations and No-Contact Installations. If you do need to schedule a home visit with us, we can assure you that:

  • Our staff members are not exhibiting any of the symptoms of COVID-19 (fever, cough, or shortness of breath).

  • Our staff members have not recently traveled outside of the country or knowingly come in contact with someone who may have COVID-19.

  • Our staff members will use hand sanitizer or disinfectant prior to entering any client’s home.

  • Our staff members will practice social distancing (at least six feet) whenever possible.

We will also ask that each client confirm that no members of their household have recently traveled outside of the country, have knowingly come in contact with someone who may have COVID-19, or are exhibiting symptoms of COVID-19.

We recommend anyone who is vulnerable stay away from any visitor to the home (including Enabled Living).

We care about the safety of our staff and our clients. However, at this time, it is impossible for anyone to guarantee that they are not transmitting COVID-19. It is our clients’ responsibility to determine whether to allow visitors to their home.

We will continue to monitor recommendations from authorities and will update our policy accordingly. Thank you for trusting Enabled Living, LLC with your home safety, accessibility, and modification needs.

 

Virtual Consultations

  1. We offer a 15-minute virtual consultation with one of our occupational therapists to allow us to continue to serve our customers while eliminating the need for in-person contact. The process is as follows: Give us a call and speak with an occupational therapist via phone or video chat

  2. Our occupational therapist will ask you a variety of questions and may even ask for you to send a few pictures or a short video of problem areas (via text message or email)

  3. Based on the information provided, the occupational therapist will recommend a comprehensive assessment of the client to determine functional movement abilities, any necessary equipment, and environmental modifications; refer to another service provider or charitable organization; or send a firm quote when possible

  4. If you approve the assessment or quote, you can send a deposit electronically and we can schedule a day to come to the home and perform an assessment or installation with minimal to no-contact.

 

No-Contact Installations

While installation of grab bars, hand railings, and other minor modification jobs require one or more of our staff to enter your home, we have a process in place to continue to avoid physical contact. Our process is as follows:

  1. One of our occupational therapists will call you when they arrive at your home

  2. You can look outside to verify it is us. If the installation requires that we enter your home (ex. grab bars), you can unlock the door then move to another part of the home. If the product will be installed outside (ex. Ramp) you can remain inside during the installation.

  3. Regardless of where your product is installed, our staff will minimize the time spent in your home as much as possible. They will also clean and wipe the equipment with sanitizer when they are finished.

  4. After installation, they will call to notify you that they have finished and will walk you through usage instructions and questions over the phone.

  5. Any final paperwork or payments can be completed electronically or over the phone.

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Enabled Living LLC

990 Peachtree Industrial Blvd.

PO Box 392 | Suwanee, GA 30024

Phone: 401-216-9564

©2020 by Enabled Living

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